Privacy Policy

 

Effective Date: September 26, 2017.

 

This website is operated by Orgain, Inc. (“Orgain”).  Orgain is committed to protecting your privacy and we want to ensure that you understand what we collect from or about you, how we use it and the safeguards we have in place designed to protect it.

This Website Privacy Policy (“Privacy Policy”) applies to information collected through this website (the “Site”) and through our social media pages (“Social Media Pages”) on platforms such as Facebook, Twitter, Instagram, Pinterest and others (collectively, including website and Social Media Pages, the “Site”). If you do not agree with our policies and practices, do not or use or register with the Site.

This Privacy Policy may change from time to time, so please check back periodically.

 

What types of user information do we collect and how?

Personally Identifiable Information. When you access our Site, we may collect personally identifiable information (“PII”) from you when you voluntarily submit this information to us, for example, as part of the registration process or when you purchase products from our Site. Examples of PII may include your name, mailing address, email address, phone number, user name, password and other information such as payment or credit card information. We may supplement the information we receive from you with information about you that we receive from other sources, such as public databases, joint marketing partners, social media platforms and other third parties.

Other Information. We may also collect other information when you access our Site. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual. Other Information may include the type of device you are using, the geographic location of your device (e.g., zip code or county), your operating system, the type of Internet browser that you use, usage information, diagnostic information and other data that allow us to improve our applications and serve you better. We collect this information through your browser or device, by means of cookies and pixel tags. We also may collect Other Information from you, such as your preferred means of communication, when you voluntarily provide this information.

 

What about "cookies"?

Cookies are small bits of information that this Site places on your computer. We and our third-party service providers use various types of cookies and pixel tags to identify your IP address, browser type, device characteristics, domain name, referring URLs and specific links and web pages through which you click. This data is collected automatically and utilized for site operations, fraud prevention and to help us improve this Site and your overall experience. This technology also allows us to recognize you when you return to this Site and to provide you with a customized experience that we feel will be of value to you. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you.

Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function, or get more information on cookies and how to manage them. If you do elect to disable cookies, please note that you may not be able to take full advantage of a personalized experience on this Site and certain functions may not be available to you.

Orgain uses various site analytics tools such as Adobe Analytics, a web analytics service provided by Adobe Systems Incorporated (“Adobe”) and Google Analytics, a web analytics service provided by Google Inc. ("Google"). Adobe Analytics and Google Analytics use cookies and similar technologies to analyze how users use our domains. This information is used to evaluate visitors’ use of a domain, compile statistical reports on domain activity, and provide other services related to the Site and internet use. For more information about Google Analytics, or to opt out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout.  For more information about Adobe Analytics, or to opt out of Adobe Analytics, please go to: https://www.adobe.com/privacy/opt-out.html.

 

How do we use PII?

We may use PII:

  • To process and respond to your requests.
  • To contact you from time to time to provide you with important information, required notices and promotional materials.
  • To send administrative information to you, for example, information regarding the Site and changes to our terms, conditions, and policies.
  • To complete and fulfill your purchase, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service.
  • To personalize your experience on the Site by presenting products and offers tailored to you.
  • To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your PII, so we suggest that you read these rules carefully.
  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Site, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
  • As we believe necessary or appropriate: under applicable law, including laws outside your country of residence; to comply with legal process; to respond to requests from public or government authorities, including authorities outside your country of residence; to enforce our terms and conditions; to protect our operations or those of any of our affiliates; to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; or to allow us to pursue available remedies or limit the damages that we may sustain.

                            

How do we share PII with third parties?

We may disclose your PII as follows:

  • To our affiliates for the purposes described in this Privacy Policy. 
  • To our third-party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, credit card processing, auditing and other similar services, only to the extent necessary for them to provide services. We seek to require that our service providers adhere to appropriate restrictions on access and use of your PII, including using such PII only for the purpose for which it was disclosed to them. We use third party services to process any charges you incur using the Site.  This allows us to provide the Site to you without actually processing or storing your particular payment account information.  The information collected by a third party payment service is subject to the privacy policy of such payment service.
  • To third-party sponsors or administrators of sweepstakes, contests and similar promotions.
  • To identify you to anyone to whom you send messages through the Site.
  • On message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (including, without limitation, our Social Media Pages), to the extent necessary to identify you to other users. Please note, however, that any information you post or disclose through these services will become public information, and may be available to users of the Site and to the general public. We urge you to be very careful when deciding to disclose your PII, or any other information, on the Site.

We may also disclose your PII in the following circumstances:

  • As required by law, including laws outside your country of residence, such as to comply with a subpoena, or similar legal process.
  • To respond to requests from public and government authorities, including authorities outside your country of residence. 
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request.
  • To allow us to pursue available remedies and limit the damage we may sustain.
  • In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, in each case to the required government authority, if any, and to the other parties to such transaction to the extend necessary to consummate the transaction and/or allow the other party to operate the business as the new owners of the business.
How do we use and disclose Other Information?

We may use and disclose Other Information in any manner for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as PII under applicable law, then we may use it for all the purposes for which we use and disclose PII. If we combine Other Information with PII, we will treat the combined information as PII while it is combined.

 

Interest-Based Ads and Online Tracking

Except as otherwise provided in this Privacy Policy or the Terms of Use, we never sell your PII or Other Information to third parties. However, we may partner with third-party service providers to serve ads regarding our goods or services that may be of interest to you when you access and use the Site and third party-sites. Some of the ads on this Site or on third party sites may be personalized, meaning that they are intended to be relevant to you based on what we or the online advertising network serving the ad know about you or your computer's browsing activity on both the Site and third-party sites. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). We do not control these third parties’ tracking technologies or how they may be used.

Your device manufacturer and network service providers may also collect information about your use of their devices or services.  These third parties may use cookies alone or in conjunction with other tracking technologies to collect information about you when you use our Site.  The information they collect may be associated with your PII or they may collect information, including PII, about your online activities over time and across different websites and other online services. 

The Network Advertising Initiative (“NAI”) offers useful information about internet advertising companies, including information about how to opt-out of interest-based advertising by their members. Click here for general information about the NAI, or click here to learn how to opt-out from ads served by some or all participating companies.

These opt-out mechanisms rely on cookies to remember your choices. If you delete your cookies, use another computer or device, or change browsers, you will need to repeat the opt-out process. In addition, opting out of interest-based ads will not opt you out of all ads, but rather only those ads that are personalized to your interests.

Your web browser may provide a “Do Not Track” or “Incognito” browser setting, requesting the website operator not track your online activities. Compliance with such requests is optional by law and we do not respond to such signals in order to provide a more thorough experience for users. Further, blocking or deleting cookies will not stop all such tracking.

The activities of any third parties are subject to their own privacy policies and are not covered by this Privacy Policy.  If you have opted out of tracking by various third parties and you get a new computer, install a new browser, or otherwise change or update your browser or its cookie files, you may also clear cookies from such third parties related to your opt-out request.

 

Third Party Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or practices of any third parties, including any third party operating any site or service to which the Site links. The inclusion of a link on the Site does not imply our or our affiliates’ endorsement of the linked site or service.

Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any PII you disclose to other organizations through or in connection with our Social Media Pages.

 

How can I access or correct my information?

You can verify, change, update, or delete information associated with your account. If you would like to verify, change, update, or delete your personal information, please access your profile on our website or contact us using the contact information below. We will make a good faith effort to provide you with access to your PII and to correct any inaccuracy or delete such information, at your request, if it is not otherwise required to be retained by law or for legitimate business purposes. There may also be residual information that will remain within our databases and other records, which will not be removed. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical or for which access is not otherwise required. For your protection, we may only implement requests with respect to the PII associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.

 

How do we protect your information?

Your PII that you disclose to us is stored in our secure server’s database. The information is only accessed by those persons authorized to access our systems, and they are required to keep the information confidential. However, no security system is impenetrable. It may be possible for third parties to intercept or access information that you provide to Orgain. Orgain cannot guarantee the security of your information, nor can we guarantee that information you supply will not be intercepted while being transmitted to Orgain.

If you open an online order account with us, it will contain personally identifiable information that you have entered into your account. You can access your account online via our website’s log in function and update or delete all of your information except for your default address which can be edited but not deleted. You can also choose not to store your address information in your account, but it will be contained in your order history.

You can opt in to receive our newsletters and we will use your email address to deliver our newsletters to you. You can unsubscribe from our newsletters whenever you want.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting use in accordance with the “How to Contact Us” section below.

 

Children

Access to the Site is limited to adults.  If you are under the age of 18, you may only use the Site with the involvement of a parent or guardian.  If a parent or guardian becomes aware that his or her child has provided us with personal information, he or she should contact us at privacy@orgain.com. We will take reasonable steps to delete such information from our database within a reasonable time.

 

Your California Privacy Rights

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.

California Civil Code Section 1798.83 permits our established customers who are California residents to request information regarding the manner in which Orgain shares certain categories of your PII with third parties, for the third parties’ direct marketing purposes. California law provides that you have the right to submit a request to Orgain at its designated address and receive the following information:

  1. The categories of information Orgain disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year;
  2. The names and addresses of third parties that received such information; and
  3. If the nature of a third party's business cannot be reasonably determined from the third party's name, examples of the products or services marketed.

You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. Orgain’s designated email address for such requests is privacy@orgain.com. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.

 

Cross-Border Transfers

The Site is controlled and operated by us from the United States and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your PII may be stored and processed in any country where we have facilities or in which we engage service providers. By using the Site, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than your country.

 

Retention Period

We will retain your PII for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

Sensitive Information

We ask that you do not send us or disclose any sensitive PII (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, criminal background or trade union membership) on or through the Site or otherwise to us.

 

Changes to the Privacy Policy

Orgain retains the discretion to amend this Privacy Policy from time to time. Please take a look at the “Effective Date” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our Site. Your continued use of the Site following these changes is deemed to be your acceptance of the revised Privacy Policy. If we make what we believe is a material change to this Privacy Policy, we will notify our registered users by email to the email address specified in each user’s account or through a notice on the home page of the Site.

 

How to Contact Us

Orgain welcomes any questions or comments you may have regarding this Privacy Policy or its implementation. Any such questions or comments should be submitted via email to privacy@orgain.com or directed to the address below. We will undertake reasonable efforts to resolve or address your concern. Please note that email communications are not always secure, so please do not include credit card information or sensitive information in your emails to us.

 

Orgain, Inc.
Attn: Legal Dept / Privacy
16631 Millikan Ave
Irvine, California 92606, USA

 

 

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